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Customer support and service
Contact details
Complaints procedure

Customer support and service enquiries should be directed to the phone number/addresses below. Our normal working hours are 9am to 5:30pm (UK Time) Monday to Friday, not including English Bank Holidays. Calls to the telephone number stated will incur normal BT call rates not premium call rates.

Complaints Procedure

The Consumables Depot (Micro Communications (Leeds) Ltd) aims to provide a first class service to it's customers, we will:

• treat all complaints seriously and deal with them properly;
• resolve complaints promptly and informally whenever possible; and
• learn from complaints and take action to improve our service.

How to make a complaint
Your complaint should be made in writing and sent to us by post, fax or e-mail. In all cases you should aim to provide as much relevant information as possible so that we can deal with your complaint as promptly as possible. Please ensure that you include your contact details in case we need to obtain more details from you.

Where should I send the complaint to ?
All complaints should be directed to either the postal address, fax number or customer service e-mail address below.

What happens next ?
You will receive an acknowledgement from us that your complaint has been received within five working days of submitting your complaint. If you do not receive an acknowledgement within this time please telephone us on 0844 4141 567.

How long will it take before I receive a detailed response to my complaint ?
In acknowledging receipt of your complaint we will give an indication of how long it will take to send you a detailed response. In most cases, we would aim to provide a detailed response within ten working days. However this may not always prove possible, especially if we need to obtain further information from someone outside of our company. If it proves impossible to provide a detailed response to your complaint within the time originally indicated we will write to you again explaining the reason why and give you a new deadline.